pmx hd9813 problems

PMX HD9813 Problems: Quick Fixes for Your Audio Woes

The Rockford Fosgate PMX-HD9813 is a popular digital media receiver designed specifically for 1998-2013 Harley Davidson’s. With its impressive features, such as a 3-inch full-color display and oversized buttons, many users have had a great experience with this product.

However, like any electronic device, there can potentially be a few PMX HD9813 problems you may encounter. In this article, we will uncover some of the common issues that users may encounter with this radio and provide tips on how to address them. By being aware of these potential problems, we can better ensure that our own experiences with the PMX-HD9813 are as hassle-free and enjoyable as possible.

Common PMX HD9813 Problems

Audio Issues

One of the common PMX HD9813 problems we have found is that the radio can sometimes power cycle itself, often during up/downshifts. This issue may seem like fault protection, but it can be a massive source of frustration for users. The voltage to the head unit at idle tends to fluctuate between 14.-14.8V, which could contribute to the audio instability issue.

Connectivity Problems

Some users may experience connectivity issues with the unit. These PMX HD9813 problems can include difficulty connecting to external devices or maintaining a stable connection. While this can be annoying for users, to minimize connectivity issues, we recommend ensuring that both the unit and the external devices are up to date with the latest firmware.

Compatibility Concerns

Compatibility concerns are another one of the common PMX HD9813 problems. This digital media receiver is designed for 1998-2013 Harley Davidson motorcycles. However, it’s important to verify the compatibility of your specific bike model with the PMX HD9813 before installation. Ensuring proper fitment and compatibility will help avoid issues with the performance of your audio system.

Troubleshooting Tips

Resetting the System

Firstly, if you’re experiencing issues with your PMX-HD9813, we suggest trying a system reset. This can help resolve minor glitches and restore the unit to its default settings. To perform a reset, follow these steps:

  1. Power off the unit.
  2.  Locate the small reset button (refer to the user manual for its exact location).
  3.  Use a paperclip or similar tool to gently press the reset button; this needs to be held down for a few seconds.
  4.  Release the button and power the unit back on.

Updating Firmware

To ensure optimal performance, it’s essential to keep your PMX-HD9813 updated with the latest firmware. Firmware updates can fix bugs and improve overall functionality. Follow these steps to update the firmware:

  1. Visit the manufacturer’s website and find the latest firmware version for your specific model.
  2.  Download the firmware file onto a computer.
  3.  Format a USB flash drive to FAT32 format.
  4.  Copy the downloaded firmware file to the formatted USB flash drive.
  5.  Insert the USB flash drive into the PMX-HD9813 and follow the instructions displayed on the screen to complete the update.

Checking Connections

If you’re experiencing power cycling issues or loss of audio, it may be due to loose or improper connections. To check the connections, follow these steps:

  1. Power off and disconnect your PMX-HD9813 from the vehicle’s battery.
  2.  Inspect all wiring connections, ensuring they are secure and properly connected.
  3.  Check for any visible damage to wiring or connections, and replace them if necessary.
  4.  Reconnect the PMX-HD9813 to the vehicle’s battery and power it on to see if the issue is resolved.

By following these troubleshooting tips, you’ll be well on your way to solving any issues you may encounter with your PMX-HD9813. Remember to refer to your user manual for additional guidance and support.

Warranty and Support

When it comes to dealing with potential issues with the PMX-HD9813 digital media receiver, warranty, and support play a crucial role in ensuring a smooth user experience. 

These products come with robust warranty coverage that ensures your investment is protected. In the event you need to submit a warranty claim, you can easily do so by following the online claim process. 

In addition to to this, they also provide comprehensive support resources to help you get the most out of your PMX-HD9813. These resources include:

  • Online Manuals and Data Sheets
  • The Customer Support Phone Line
  • Online Knowledge Base

PMX HD9813 Problems Resolved

All in all, we found that the Rockford Fosgate PMX-HD9813 has been well-received by many customers. They have praised the straightforward installation process and compatibility with handlebar controls. Nevertheless, a few users encountered some issues, such as the device occasionally power cycling itself during up/downshifts.

Ensuring proper voltage and checking the head unit connections might help to address these concerns. It is also crucial to refer to the user manual for installation and operation guidance. Remember, customer support is available from Rockford Fosgate for assistance should any problems arise.

In summary, the PMX-HD9813 is a solid choice for Harley Davidson riders looking to upgrade their entertainment system. Like with any device, potential issues may occur, but a majority of the feedback indicates satisfaction with the product. As always, do your own research and consider your personal preferences when selecting an audio upgrade for your motorcycle.

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